SOP Standard¶

Executive Summary¶

The SOP Standard defines the mandatory structure for Standard Operating Procedures across Algosure. SOPs are Practice-owned instructions for repeatable work. They make work executable, auditable, teachable, measurable, and ready for AIOS orchestration.

Why This Exists¶

Digital Professionals cannot execute consistently without clear SOPs. Humans cannot govern process quality without a standard operating description. SOPs give Algosure a professional operating memory that can be reviewed, improved, and automated over time.

Owner¶

The owner is the Chief Product Officer and Enterprise Architect. Each SOP is owned by one Practice under the One Concept, One Owner principle. Domains own the facts referenced by the SOP.

Business Value¶

SOPs reduce operational variance, improve quality, accelerate onboarding, support automation, make exceptions visible, and provide the evidence needed for audit and continuous improvement.

Mandatory SOP Structure¶

Section	Required Content
Purpose	Why the SOP exists and what outcome it produces.
Owner	Owning Practice and accountable role.
Scope	What the SOP covers and excludes.
Trigger	Events, schedules, requests, or states that start the SOP.
Inputs	Domain facts, documents, events, memory, or human instructions required.
Roles	Humans, Digital Professionals, Practices, and Domains involved.
Procedure	Ordered steps, decision points, approvals, and outputs.
Approval Gates	Human approvals required for high-impact steps.
Exceptions	Known exception types and routing.
Outputs	Artefacts, workflow states, notifications, recommendations, or records produced.
KPIs	Measures used to evaluate performance.
Audit Evidence	Records that must be retained.
Version History	Change history and review cadence.

SOP Operating Flow¶

flowchart TD
    Trigger[Trigger]
    Input[Inputs]
    Procedure[Procedure]
    Decision[Decision Point]
    Approval[Human Approval]
    Output[Output]
    KPI[KPI Measurement]
    Audit[Audit Evidence]
    Improvement[Continuous Improvement]

    Trigger --> Input
    Input --> Procedure
    Procedure --> Decision
    Decision --> Approval
    Decision --> Output
    Approval --> Output
    Output --> KPI
    Output --> Audit
    KPI --> Improvement
    Improvement --> Procedure

SOP Quality Rules¶

SOPs must be specific enough for repeatable execution.
SOPs must identify the owner Practice.
SOPs must identify source Domains and data ownership.
SOPs must define where Digital Professionals may act.
SOPs must define human approval points.
SOPs must include exception handling.
SOPs must include measurable KPIs.
SOPs must be versioned and reviewed.

SOP Maturity¶

Level	Description
Level 1 - Documented	SOP exists and can be followed manually.
Level 2 - Assisted	SOP includes Digital Professional support points.
Level 3 - Orchestrated	AIOS can coordinate the SOP across roles and events.
Level 4 - Measured	SOP performance is tracked through KPIs and audit data.
Level 5 - Optimized	SOP is continuously improved through outcomes, exceptions, and memory.