Compliance KPIs¶
Why This Exists¶
This document defines performance measures for the Compliance Practice.
Owner¶
The owner is the Chief Product Officer and Enterprise Architect.
Business Value¶
Compliance KPIs show whether the customer is becoming more procurement-ready and whether compliance risk is being controlled before it damages opportunity or bid outcomes.
KPI Catalogue¶
| KPI | Purpose | Source |
|---|---|---|
| Procurement Readiness Score trend | Measures readiness improvement or decline. | Compliance Domain, Analytics. |
| Document completeness rate | Measures completeness of required compliance documents. | Compliance Domain. |
| Expiring document risk count | Measures documents approaching expiry. | Compliance Domain, Notification. |
| Expired document count | Measures compliance failures already present. | Compliance Domain. |
| Corrective action closure rate | Measures completion of gap remediation. | Compliance Practice records, Compliance Domain. |
| Tender-specific check completion time | Measures turnaround for opportunity and bid compliance checks. | Opportunity, Bid, Compliance Practice records. |
| High-risk compliance escalation count | Measures critical blockers requiring Executive Office attention. | Compliance Practice, Notification. |
| Verification turnaround time | Measures time to review or verify evidence where applicable. | Compliance Domain. |
| Readiness blocker resolution time | Measures time from blocker detection to resolved or mitigated state. | Compliance Practice records. |
| Compliance reminder effectiveness | Measures whether reminders prevent expiry or overdue actions. | Notification, Compliance. |
KPI Flow¶
flowchart LR
Compliance[Compliance facts]
Practice[Compliance operations]
Notification[Reminder events]
Analytics[Analytics snapshots]
Exec[Executive review]
Compliance --> Analytics
Practice --> Analytics
Notification --> Analytics
Analytics --> Exec
Measurement Rules¶
- Analytics owns KPI definitions, snapshots, and reporting models.
- Compliance Domain owns compliance facts and readiness state.
- Compliance Practice owns operational accountability for reviews, SOPs, and corrective action coordination.
- KPIs must support risk reduction and readiness improvement.