Notification Business Rules¶
Why This Exists¶
This document defines business rules for the Notification Domain.
Owner¶
The owner is the Chief Product Officer and Enterprise Architect.
Business Value¶
Rules keep notification delivery reliable, respectful, auditable, and aligned with procurement risk.
Rules¶
| Rule ID | Rule | Rationale |
|---|---|---|
| NOTIF-RULE-001 | Notification owns requests, preferences, templates, schedules, delivery state, read status, escalations, and communication history. | Maintains domain ownership. |
| NOTIF-RULE-002 | Other domains may request notifications or publish events, but they must not directly write delivery state. | Protects delivery integrity. |
| NOTIF-RULE-003 | Notification must reference source business facts rather than duplicate them as owned facts. | Preserves source domain ownership. |
| NOTIF-RULE-004 | Every notification request must include source, type, reason, and recipient rule. | Prevents orphan communication. |
| NOTIF-RULE-005 | A notification must have at least one eligible channel before delivery. | Ensures deliverability. |
| NOTIF-RULE-006 | Templates must be approved before production use. | Protects communication quality. |
| NOTIF-RULE-007 | Critical notifications may use escalation policies when unread, undelivered, or unacknowledged. | Reduces procurement risk. |
| NOTIF-RULE-008 | User and organization preferences must be respected unless critical override policy applies. | Reduces noise and maintains trust. |
| NOTIF-RULE-009 | Delivery attempts must record channel, provider, timestamp, and result. | Supports audit and troubleshooting. |
| NOTIF-RULE-010 | Read status must be recipient-specific. | Supports team accountability. |
| NOTIF-RULE-011 | Scheduled reminders must have due time, trigger rule, or recurrence stop condition. | Prevents uncontrolled messaging. |
| NOTIF-RULE-012 | Intelligence may recommend priority or timing, but Notification makes the final delivery decision. | Preserves workflow ownership. |
| NOTIF-RULE-013 | WhatsApp, SMS, email, and push delivery must respect channel consent and legal requirements. | Protects compliance and trust. |
| NOTIF-RULE-014 | Communication history must be retained according to audit and privacy policy. | Supports operational traceability. |
| NOTIF-RULE-015 | Failed delivery must be eligible for retry or escalation only under channel and policy constraints. | Avoids excessive messaging. |
Priority Guidance¶
Critical notifications usually involve deadline risk, compliance risk, approval blockers, payment risk, or contract delivery risk. Routine learning reminders and general updates should not be escalated unless policy explicitly allows it.