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Notification Vision

Why This Exists

This document defines the long-term vision for Notification as the communication coordination layer of Algosure.

Owner

The owner is the Chief Product Officer and Enterprise Architect.

Business Value

Notifications help the customer lead their Digital Procurement Company with discipline. They turn events into timely action, reduce avoidable delays, and create a traceable history of critical communication.

Vision Statement

The Notification Domain will become the trusted communication control layer for Algosure. It will ensure that procurement-critical events are communicated through governed, personalized, auditable, and context-aware notification workflows.

The experience should feel professional and operational. Customers should know what requires attention, why it matters, who must act, and by when.

Communication Principles

  • Notify about business facts without owning those facts.
  • Respect user and organization preferences.
  • Prioritize urgency without creating unnecessary noise.
  • Escalate when inaction creates procurement risk.
  • Preserve communication history for accountability.
  • Support multiple channels while maintaining one source of delivery state.

Future Communication Model

flowchart LR
    Event[Domain event]
    Request[Notification request]
    Policy[Preference and priority policy]
    Schedule[Schedule]
    Delivery[Channel delivery]
    History[Communication history]
    Escalation[Escalation]

    Event --> Request
    Request --> Policy
    Policy --> Schedule
    Schedule --> Delivery
    Delivery --> History
    History --> Escalation

AI-Assisted Notification Intelligence

Intelligence may summarize a long event, recommend urgency, suggest the best send time, or identify related notifications that should be grouped. Notification owns the final delivery workflow and must apply preferences, policies, and channel constraints before any message is sent.

Channel Evolution

The domain starts with in-app, email, SMS, WhatsApp, and push notification support. Future integrations may include Outlook, Gmail, and calendar synchronization for deadline and briefing reminders. These integrations must be modeled as channels or channel connectors, not as owners of notification state.

Definition Of Success

Notification is successful when:

  • Tender and bid deadlines are not missed because of communication gaps.
  • Expiring compliance documents are surfaced before they create risk.
  • Approvals are routed and escalated predictably.
  • Contract and payment reminders reach responsible people.
  • Learning recommendations and reminders support user growth.
  • Communication history is auditable and easy to understand.