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Practice Operating Model

Why This Exists

This document defines the standard operating model every Practice must follow in the Algosure Digital Procurement Company.

Owner

The owner is the Chief Product Officer and Enterprise Architect.

Business Value

The Practice Operating Model ensures every Practice has a clear mission, ownership, execution model, governance approach, measurement system, and improvement loop.

Operating Model Components

Component Required definition
Mission Why the Practice exists and what it is responsible for.
Purpose Business value the Practice creates.
Responsibilities Operating responsibilities and boundaries.
Business Capabilities Capabilities owned by the Practice.
Digital Professionals Digital workers that execute Practice capabilities.
KPIs Measures of Practice performance and business outcomes.
Meetings Cadence for review, coordination, escalation, and decision-making.
Governance Rules, policies, approvals, boundaries, and accountability.
SOPs Repeatable procedures that govern work.
Reports Outputs used for management visibility and decisions.
Relationships Connections to domains, Practices, Digital Professionals, and events.
Continuous Improvement Feedback loop for capability, SOP, KPI, and AI refinement.

Operating Model Diagram

flowchart TD
    Mission[Mission and Purpose]
    Responsibilities[Responsibilities]
    Capabilities[Business Capabilities]
    Professionals[Digital Professionals]
    SOPs[SOPs]
    Domains[Domains own facts]
    KPIs[KPIs and SLAs]
    Meetings[Meetings]
    Governance[Governance]
    Reports[Reports]
    Improvement[Continuous Improvement]
    Exec[Executive Office]

    Mission --> Responsibilities
    Responsibilities --> Capabilities
    Professionals --> Capabilities
    SOPs --> Capabilities
    Domains --> Capabilities
    Capabilities --> KPIs
    KPIs --> Reports
    Reports --> Meetings
    Meetings --> Governance
    Governance --> Improvement
    Improvement --> Capabilities
    Exec --> Meetings
    Exec --> Governance

Operating Rules

  • Practices own capabilities.
  • Domains own business facts.
  • Digital Professionals execute work.
  • SOPs govern repeatable execution.
  • KPIs measure outcomes and performance.
  • Executive Office coordinates cross-Practice priorities, escalations, approvals, and briefings.
  • Intelligence may support reasoning and execution but must respect domain and Practice ownership.

DDD Alignment

Practices are operating departments. Domains are source-of-truth business models. Business capabilities connect the two:

  • A Practice owns the capability.
  • A Domain owns the data and rules behind the facts.
  • A Digital Professional executes or supports the capability.
  • SOPs define how work is done.
  • Events and workflows coordinate across boundaries.

Continuous Improvement

Every Practice must continuously improve through:

  • KPI review.
  • Customer outcome review.
  • SOP refinement.
  • Workflow improvements.
  • Digital Professional guardrail updates.
  • Domain event and handoff improvements.
  • Executive Office review.