Administration Capabilities¶
Why This Exists¶
This document maps the Administration Domain to Business Capabilities.
Owner¶
The owner is the Chief Product Officer and Enterprise Architect.
Business Value¶
Administration capabilities make platform operations, support, governance, configuration, and controls stable and measurable.
Capability Map¶
| Capability ID | Capability | Purpose | Owner Practice | Primary Digital Professional | Inputs | Outputs | KPIs | Dependencies | Maturity |
|---|---|---|---|---|---|---|---|---|---|
| ADMIN-001 | Platform Configuration Management | Manage platform-level configuration. | Executive Office | Ava | Configuration request, scope, approval. | Versioned configuration. | Change success rate. | Identity. | 1 |
| ADMIN-002 | Feature Flag Management | Manage feature rollout and emergency disable. | Executive Office | Ava | Flag definition, rollout rules. | Feature flag state. | Rollout incident rate. | Platform. | 1 |
| ADMIN-003 | Support Case Management | Manage support operations and cases. | Executive Office | Ava | Support request, tenant reference, source references. | Support case. | Resolution time, SLA adherence. | Organization, Notification. | 1 |
| ADMIN-004 | Tenant Administration View | Provide admin-facing tenant context. | Executive Office | Ava | OrganizationId, source references. | Tenant admin view. | View accuracy. | Organization, Billing, Analytics. | 1 |
| ADMIN-005 | Audit Review Management | Manage review of audit evidence and findings. | Executive Office | Ava | Audit references, reviewer, reason. | Audit review. | Review completion rate. | Identity, source domains. | 1 |
| ADMIN-006 | Operational Governance Management | Record governance decisions, approvals, and exceptions. | Executive Office | Ava | Request, reason, authority, expiry. | Governance record. | Exception expiry compliance. | Identity, Analytics. | 1 |
| ADMIN-007 | Policy Configuration Management | Manage policy configuration records. | Executive Office | Ava | Policy input, target domain, approval. | Policy configuration record. | Policy change audit completeness. | Identity, Notification, Billing. | 1 |
| ADMIN-008 | Integration Configuration Management | Manage integration setup and controls. | Executive Office | Ava | Integration type, scope, settings. | Integration configuration. | Configuration success rate. | Integrations. | 1 |
| ADMIN-009 | Admin Dashboard Management | Coordinate admin dashboards and operational views. | Executive Office | Pulse | Dashboard requirement, analytics model. | Admin dashboard. | Dashboard usage. | Analytics. | 2 |
| ADMIN-010 | Admin Action Audit Management | Record administrative actions and outcomes. | Executive Office | Ava | Actor, action, target, result. | Admin action record. | Audit completeness. | Identity, Analytics. | 1 |
Capability Flow¶
flowchart LR
Config[ADMIN-001 Config]
Flags[ADMIN-002 Flags]
Support[ADMIN-003 Support]
Tenant[ADMIN-004 Tenant View]
Audit[ADMIN-005 Audit Review]
Governance[ADMIN-006 Governance]
Policy[ADMIN-007 Policy Config]
Action[ADMIN-010 Admin Audit]
Config --> Governance
Flags --> Governance
Support --> Tenant
Audit --> Governance
Policy --> Governance
Governance --> Action
Capability Ownership¶
The Executive Office Practice owns Administration capabilities. Ava is the primary Digital Professional for administration workflow coordination. Pulse supports admin dashboards where reporting models are involved.