Marketplace Policies¶
Why This Exists¶
This document defines policies that govern Marketplace behavior and event reactions.
Owner¶
The owner is the Chief Product Officer and Enterprise Architect.
Business Value¶
Policies make listing publication, visibility, verification display, matching, recommendations, and request workflows consistent.
Policy Catalogue¶
| Policy | Runs when | Decision made | Outputs |
|---|---|---|---|
| Listing Publication Policy | Listing created or updated. | Whether listing can be published. | MarketplaceListingPublished or review task. |
| Category Governance Policy | Category created or assigned. | Whether category is approved. | Category state. |
| Visibility Policy | Listing, trust signal, or admin state changes. | How listing should be displayed. | Visibility status. |
| Verification Display Policy | Source verification signal changes. | Whether and how signal is displayed. | VerificationDisplayUpdated. |
| Marketplace Matching Policy | Search, context, or need is submitted. | Which listings match. | MarketplaceMatchCreated. |
| Recommendation Display Policy | Intelligence recommends providers. | Whether recommendation can be displayed. | RecommendationDisplayed. |
| Quote Request Policy | Customer requests quote. | Whether request can be sent and to whom. | QuoteRequestCreated. |
| Support Request Policy | Customer requests provider support. | Whether request is valid. | SupportRequestCreated. |
| Listing Suspension Policy | Quality or governance issue occurs. | Whether listing should be suspended. | MarketplaceListingSuspended. |
Policy Flow¶
flowchart TD
Listing[Listing]
Publication[Publication Policy]
Visibility[Visibility Policy]
Search[Search or Need]
Match[Matching Policy]
Recommendation[Recommendation Display Policy]
Request[Quote or Support Request]
Listing --> Publication
Publication --> Visibility
Visibility --> Search
Search --> Match
Match --> Recommendation
Recommendation --> Request
Intelligence Boundary¶
Intelligence may recommend providers. Marketplace policies decide whether those recommendations are displayed and how they become marketplace workflow records.