Supplier Marketplace KPIs¶
Why This Exists¶
This document defines Supplier Marketplace performance measures.
Owner¶
The owner is the Chief Product Officer and Enterprise Architect.
KPI Catalogue¶
| KPI | Purpose |
|---|---|
| Provider match quality | Measures marketplace matching usefulness. |
| Quote response time | Measures responsiveness. |
| Quote completion rate | Measures request success. |
| Supplier performance score | Measures supplier contribution quality. |
| Preferred supplier usage | Measures trusted supplier adoption. |
| Marketplace request completion | Measures workflow completion. |