Platform Administration KPIs¶
Why This Exists¶
This document defines Platform Administration performance measures.
Owner¶
The owner is the Chief Product Officer and Enterprise Architect.
KPI Catalogue¶
| KPI | Purpose |
|---|---|
| Support resolution time | Measures support operations performance. |
| Feature rollout success | Measures rollout quality. |
| Configuration change success | Measures configuration reliability. |
| Audit review completion | Measures review discipline. |
| Governance exception expiry compliance | Measures exception control. |
| Admin action audit completeness | Measures accountability. |