Process KPI Model¶
Executive Summary¶
The Process KPI Model defines how Algosure measures the performance, quality, speed, reliability, risk, automation, and business outcomes of Business Processes and SOPs.
Why This Exists¶
Processes must improve through evidence, not opinion. KPIs make process performance visible to Practice owners, Executive Office, Analytics, AIOS governance, and customers.
Owner¶
The owner is the Chief Product Officer and Enterprise Architect. Each Practice owns KPIs for its processes. Analytics may report KPI views but does not own process performance.
Business Value¶
Process KPIs improve operating discipline, reveal bottlenecks, quantify automation readiness, identify training needs, and support executive decisions.
KPI Categories¶
| Category | Measures |
|---|---|
| Throughput | Number of process instances started, completed, cancelled, or escalated. |
| Cycle time | Time from trigger to completion. |
| Quality | Defects, rework, rejected outputs, incomplete evidence, or failed checks. |
| Compliance | Approval completion, rule adherence, audit completeness, policy exceptions. |
| Reliability | Failure rate, retry rate, exception frequency, missed deadlines. |
| Human workload | Approval latency, manual steps, review burden, escalation volume. |
| Automation | Percentage of steps assisted, orchestrated, automated, or blocked. |
| Business outcome | Procurement readiness, bid quality, tender pursuit quality, contract delivery, customer impact. |
KPI Flow¶
flowchart LR
Process[Process Execution]
Events[Process Events]
Metrics[Metric Capture]
Analytics[Analytics Views]
Review[Practice Review]
Improve[Process Improvement]
Process --> Events
Events --> Metrics
Metrics --> Analytics
Analytics --> Review
Review --> Improve
Improve --> Process
Standard KPI Set¶
| KPI | Definition | Owner |
|---|---|---|
| Process completion rate | Completed instances divided by started instances. | Owning Practice |
| Average cycle time | Average time from trigger to completion. | Owning Practice |
| Approval latency | Average time waiting for required human approval. | Owning Practice and Executive Office |
| Exception rate | Instances requiring exception handling. | Owning Practice |
| Rework rate | Instances requiring revision after review. | Owning Practice |
| Audit completeness | Instances with required audit evidence. | Owning Practice |
| SLA adherence | Instances completed within expected service level. | Owning Practice |
| Automation coverage | Steps supported by AIOS or Digital Professionals. | Owning Practice and AIOS governance |
| Escalation rate | Instances escalated to Ari, governance, or human owner. | Executive Office |
KPI Rules¶
- KPIs must support business outcomes, not vanity metrics.
- Every operational process must define minimum KPIs before becoming Operational.
- High-impact processes must include approval and audit KPIs.
- Automated processes must include failure, retry, and exception KPIs.
- KPI definitions must be stable and versioned.
- Analytics may report KPI views, but process KPI ownership stays with the Practice.